Axion Contact offers a range of call center services for healthcare, meeting the communication demands of insurance providers and plan members without sacrificing quality or compliance. Axion’s services are designed with the unique needs of patients in mind. With a team of well-trained agents familiar with healthcare protocols and requirements, our HIPAA-compliant contact center offers a variety of services, including:
STARS Programs (Patient/Member Outreach)
Achieving and maintaining a high STAR rating is crucial for successful communication in the healthcare industry. Our healthcare contact center is designed to enhance outreach efforts and improve insurance plan member engagement. With years of experience, Axion has helped insurance providers boost their STAR ratings by enhancing the quality of patient interactions.
Health Surveys/HRA (Health Risk Assessments)
Health Risk Assessments (HRAs) are essential for assessing the well-being and health awareness of new members. Axion Contact specializes in increasing member engagement and completion rates for HRAs, ensuring that insurance providers and plan members have the crucial health data they need.
Gaps in Care Programs
When members fail to complete necessary screenings or doctor appointments, their health and the overall effectiveness of insurance plans can be negatively impacted. Axion Contact addresses this issue by educating members on the importance of preventive care while ensuring they complete these critical appointments. This not only enhances member health but can also lead to higher STAR ratings for insurance companies.
Customer Care Services
Axion Contact delivers comprehensive customer care for health insurance providers and their members, helping with reviewing plan details, understanding premiums, identifying in-network doctors and pharmacies, and coordinating care. This personalized support helps members navigate the complexities of their healthcare plans with ease.
Telephonic Enrollment
Axion Contact’s licensed agents provide expert telephonic enrollment services, helping members enroll in insurance plans with confidence and efficiency. Our team is ready to guide potential enrollees through the process, so they can make informed decisions and get enrolled as quickly as possible.
Patient Compliance & Medication Adherence
Axion Contact’s clinical and non-clinical agents work together to verify that patients adhere to their prescribed treatments and medications. By offering educational support, reviewing prescriptions, and providing post-hospitalization follow-ups, our team helps improve medication compliance and health outcomes for insurance plan members.
Care Management
With our clinical call center services, Axion Contact provides personalized care management that focuses on improving the health and wellness of members. Our agents collaborate with insurance providers to manage patient care plans, offer guidance on health-related decisions, and provide continuous support throughout the treatment process.
Overflow Support
During peak times, such as open enrollment periods, call volumes can surge. Axion Contact is equipped to provide overflow support, ensuring that insurance providers meet critical service benchmarks and maintain high levels of customer satisfaction. Our team works seamlessly with your internal staff to manage increased demand and maintain smooth operations.
By offering HIPAA-compliant call center software, Axion Contact guarantees that all patient data is handled with the highest level of security. This ensures that insurance providers can maintain their reputation for patient privacy and compliance, meeting federal regulations while still delivering excellent customer service.