We have a tremendous amount of experience with the following solutions:

Multi-channel Campaign Agents will be trained to service your customers no matter how they prefer to communicate – inbound phone call, outbound phone call, email, chat or text message. Agents will be staffed in all communication methods which will increase staff efficiencies and create a seamless experience for your customers.

Customer Service Having a full service customer service inbound team that is focused on creating a great customer experience and increasing first call resolution is the key to your organizations success. Our team will be given access to all the same tools and systems as your internal customer service support team so we become a part of your team and brand.

Sales Having an effective, highly trained and quality focused internal sales support team will maximize your customer base, increase revenues and the life-time customer value.

Lead Generation Having a team that is focused on providing your sales team QUALIFIED leads that become part of the sales process and eventually a customer is a must. Using your value proposition, product/service benefits, and necessary sales qualification requirements our team will generate leads and either warmly transfer them to your email or create a “lead” via email, file, etc.

Appointment Setting Keeping your field sales team’s schedules fully booked will increase revenue, reduce costs, and keep your team engaged and satisfied. Using your sales team’s availability we will book appointments in the most logistically efficient manner in order to maximize the number of appointments completed per day.

Our current campaigns include the following program types:

Sales Having an effective, highly trained and quality focused internal sales support team will maximize your customer base, increase revenues and the life-time customer value.

Lead Generation Having a team that is focused on providing your sales team QUALIFIED leads that become part of the sales process and eventually a customer is a must. Using your value proposition, product/service benefits, and necessary sales qualification requirements our team will generate leads and either warmly transfer them to your email or create a “lead” via email, file, etc.

Appointment Setting Keeping your field sales team’s schedules fully booked will increase revenue, reduce costs, and keep your team engaged and satisfied. Using your sales team’s availability we will book appointments in the most logistically efficient manner in order to maximize the number of appointments completed each day.

Survey Hear directly from your current customer base to gauge how you are performing from a customer satisfaction and experience perspective.

Appointment Reminder Let us remind your customers of an upcoming appointment to ensure they still plan on attending. Reminder calls are quick, one attempt campaigns that provide significant increases in appointment show rates.

Health and Wellness Axion Contact creates various health and wellness programs. We specialize in healthcare so we know how to speak effectively with members. But we do more. We get involved. We employ a team of clinical staff so we can directly provide services. And we seamlessly combine non-clinical and clinical functions to schedule appointments or tests, manage chronic conditions, arrange for wellness visits, or survey member satisfaction.

Canned Responses Responses that are pre-determine and stored in a ready to use database. Enables agents to pick and choose the proper response. Increases efficiencies while cutting down on spelling errors.

Customized Customer Response Agents need to perform research using the information, tools, systems available to them and then type a response to the customer.

Triage Agents will read all incoming emails, respond to emails that fall into their current knowledge base and then forward remaining emails to the appropriate department for response.

Appointment Setting Keep your field sales team’s schedules fully booked. This will help to increase revenue, reduce costs and keep your team engaged and satisfied. We will utilize your sales team’s availability by booking appointments in the most logistically efficient manner. This will help maximize the number of appointments completed per day.

Survey Hear from your current customer base directly to gauge your performance from a customer satisfaction and experience perspective.

Appointment Reminder Remind customers of upcoming appointments to ensure they still plan on attending. Reminder calls are quick, one attempt campaigns that provide dramatic increases in your appointment show rates.

Health and Wellness Axion Contact specialize in healthcare and has created various health and wellness programs. So we know how to speak effectively with members. But we do much more. We get involved by employing a team of clinical staff which can directly provide services. We seamlessly combine non-clinical and clinical functions to schedule appointments or tests, manage chronic conditions, arrange for wellness visits, or survey member satisfaction.

Some program types include:

Reminders Remind your customer of a recent purchase, upcoming appointment or that an appointment is needed.

Customer Response and Notification Provide a receipt, an update on an order, or delivery.

Survey Provide a customer a satisfaction survey after a recent order or interaction.

We offer the following Clinical Call Center team members:

• Nursing (RN’s, LPN’s, Certified Nurse Assistants)
• Nutritionists
• Dieticians
• Registered Dieticians
• Chronic Care Management
• Pharmacists
• Pharmacy Technicians
• Social Workers
• Mental Health Professionals
• Certified Case Managers